Client Onboarding Analyst

  • We're looking for applicants to join our Client Service Team, which provides first-class support to our users
  • We’re looking for crypto fanatics who have the capacity to get stuff done because they love helping people
  • We’re a startup operating in a fast-paced environment. Everyone here works exceptionally hard. You must be willing to work some evenings and weekends where necessary

What would you be doing?

  • Verify client documentation and guide them through the onboarding process
  • Support our clients across all touchpoints with VALR and across all the products we offer
  • Investigate and report any suspicious or fraudulent activity
  • Develop and maintain procedural documentation and training materials to help record our processes and scale the team
  • Strive to make your work as efficient as possible by creating or improving processes and automating as much of your work as possible

What we look for in you

  • Strong ownership mentality. Everyone at VALR has to be action-oriented and an independent thinker
  • Strong written English communication skills (other languages are helpful)
  • Formal educational background is less important than a keen interest in crypto and a hunger to learn as much as possible about this industry
  • Critical thinking, problem-solving, and research skills
  • Strong time management and multitasking skills
  • Detail-oriented
  • Loves helping people

Must haves

  • A natural inclination to help people and the ability to explain technical details simply

Nice to haves

  • Fluency in a second South African language
  • Passion for cryptocurrencies and alternative financial systems
  • Experience working remotely in an early stage startup environment

Core Strengths

  • Excellent communication skills, both written and verbal
  • Ability to operate independently in a demanding and dynamic environment
  • Strong sense of ownership
  • Driven by a passion to learn constantly
  • Critical thinker not afraid to make quick decisions and follow through
  • Ability to move quickly and adapt to a changing environment

What you can expect from VALR

  • Competitive salary: Get paid well to work in an exciting industry
  • Leave: Flexible leave policy with 3 weeks minimum
  • Remote work: Work from wherever you like
  • Home office setup: Mac laptop and a discretionary allowance to buy all the extras needed to work happily from home - all of it yours to keep after 3 years
  • Learning fund: R10,000 per employee per year for anything that helps you upskill for work, in addition to scheduled VALR training
  • Performance bonus: When you contribute to VALR’s success, you’ll be rewarded with lucrative bonuses
  • Preferential Arbitrage Rates: Employees & immediate families get preferential rates when they use VALR Arbitrage valued at up to R35,000 per year per person
  • 3 months maternity and 1-month paternity paid leave
  • Regular get-togethers outside of work (COVID permitting)
  • Annual company retreats (COVID permitting)